The Problem
Returns involve multiple systems and teams — the storefront, warehouse, ERP, and payment processor. Without automation, returns are slow, customers wait weeks for refunds, and inventory isn't restocked promptly, leading to lost sales and poor customer experience.
How The Workflow Works
Customer initiates a return on the storefront
RMA number is generated and return label is created
Return shipment is tracked until received at warehouse
Warehouse inspects and processes the return
APIWORX creates credit memo in the ERP
Refund is issued through the payment processor
Inventory is adjusted for restockable items
Return status is updated on the storefront
Systems Typically Involved
Data Objects
Business Outcomes
Related Workflows
Refund and Credit Memo Sync
Synchronize refunds, returns, and credit memos between your storefront, payment processor, and ERP.
Shipment Status Sync
Synchronize shipment status, tracking numbers, and delivery updates across all connected systems.
Fulfillment Updates to Storefront
Push fulfillment and delivery status from your warehouse or 3PL back to your ecommerce storefront.